Speaker Profiles


Virginie O'Shea
Olivier Trine
Managing Director
AIM Software

Mr Trine is the Managing Director of Aim Software, a software-based Reference Data and Risk Management solutions provider. He is based in Luxembourg, joining the company in 2010. Previous to this he worked at Clearstream, which he joined in 1998. He initially worked as Banking Operational Manager in the custody business (ICMA - OCP certification holder), focusing on developing activities to improve pricing quality and coverage of Reference Data. In December 2001 he became, Senior Manager Reference Data and Securities Database at Clearstream (Head of Section) and in 2004 moved to the Product Design Department as Senior Expert Reference Data and Securities Database and was involved in all major projects such as redesign of Reference Data Factory, replacing the existing Pricing solution and Business Process Optimization.

Virginie O'Shea
Virginie O’Shea
Senior Analyst
Aite Group

Virginie O’Shea is a senior analyst with Aite Group covering data management and post-trade technology. She brings more than nine years of experience in tracking financial technology developments in the capital markets sector, with a particular focus on regulatory developments and standards.

Ms. O’Shea has spoken at industry conferences including Sibos, TradeTech, FISD events, and ISIPS, and is the chair of the Clearing and Settlement Working Group’s standards subgroup.

Most recently, Ms. O’Shea was managing editor of A-Team Group’s flagship publication, A-Team Insight, where she covered financial technology from the front to back office, including trading technology, market data, low latency, risk management, regulatory impacts on IT, and reference data. During her time at A-Team, she was heavily involved in planning A-Team Group’s risk and data management events and creating multimedia offerings, including podcasts, webinars, and video interviews. Prior to her appointment at A-Team, Ms. O’Shea was group editor of Investor Services Journal and Alternatives magazine, focused on the asset servicing and buy-side communities. Before that, she was editor of STP Magazine and online service stpzone.com, where she focused on financial technology in the capital markets.

Ms. O’Shea holds a Master’s degree in English Literature from the University of Edinburgh.

Ian Harrison
Assistant Director - Head of Global Events & Income
Baring Asset Management

Ian Harrison is Head of Global Events and Income at Baring Asset Management and has been in the role for over 10 years. He has over 24 years of experience at Barings covering Corporate Actions, Income, Tax, Reconciliation and Custody Relations. He has seen the operational processes from both a Custodian and Asset Manager perspective. Participated in the Corporate Actions and Information Vendor Benchmarking in 2004 and 2005 and has finally selected a vendor solution for Baring Asset Management 2014.

Sean M. Tuffy
Senior Vice President, Head of Regulatory Intelligence
Brown Brothers Harriman

Sean M. Tuffy is a Senior Vice President, and Head of Regulatory Intelligence at Brown Brothers Harriman. He is based in Dublin, Ireland. Sean has 15 years of experience in the cross-border fund industry. He joined BBH in 2006, prior to which he worked at State Street Corporation in Boston and Dublin. Sean participates actively in industry groups, including the Irish Funds Industry Association, International Securities Lending Association and the Association of Global Custodians. His insights on global financial regulations are sought after, and he frequently presents them at conferences and in publications. Sean has a BS degree in business administration from Mary Washington College.

Mari Fumagalli
Head of CCS UK Product Clearing, Settlement and Custody, UK & Ireland
BNP Paribas Securities Services

Mari Fumagalli is Head of UK Product for the Clearing, Settlement and Custody division of BNP Paribas Securities Services. She has over 15 years experience at BNP Paribas covering different roles within Corporate Actions, Income, Tax and Product development. She is a member of the Securities Market Practise Group, representing UK and Ireland within the CA stream.

Anshuman Jaswal, Ph.D.
Senior Analyst, Securities & Investments Group, Celent

Anshuman Jaswal is a Senior Analyst in Celent’s Securities & Investments group and is based in the New York office. He has written more than eighty reports on a variety of topics in the capital markets including derivatives, electronic trading, market infrastructure and regulation, and commodity markets. Some of the recent projects that Dr. Jaswal has worked on include advising a client on its product serving the global securities messaging industry, conducting a study of post-trade processing in Europe and Asia, devising an entry strategy for a global firm interesting in serving the leading Asian capital markets advising a leading IT vendor serving the client onboarding industry in US and Europe, and conducting due diligence of a treasury management system for a leading global post-trade processing firm.

Dr. Jaswal has been quoted regularly in the media, including the Financial Times, Reuters, Bloomberg, Forbes, BusinessWeek, International Herald Tribune, Wall Street Letter, Economic Times, Business Standard, The Hindu Business Line, Financial Express, The Trade News, MarketsMedia, Advanced Trading, Securities Industry News, and Hedgeweek. Dr. Jaswal has recently completed a Bachelor of Laws (Honours) degree from the University of London. He is a Fellow in Management (equivalent of a PhD) with a specialization in Economics from India’s premier B-school, IIM Ahmedabad. Earlier, he was awarded a B.Sc. Economics (Honours) degree by School of Oriental and African Studies, University of London, with a specialization in the Economics of Japan, China, and India, followed by an MBA in Finance at NMIMS, Mumbai. He is fluent in English and Hindi, has studied Spanish at the intermediate level, and speaks basic French and German.

John Kilpatrick
John Kirkpatrick
MD, Custody and Issuer Operations

John Kirkpatrick is currently Managing Director within SFS Operations and Global Head of Asset Servicing and Custody.  He has responsibility for the technology platform and footprint strategy globally, covering all aspects of Settlements and Asset Servicing across EMEA, Asia and the Americas.  This involves management of several technology programmes and COE moves.  He is also the Programme Director for the Integrated Custody initiative.  This is the strategy to align our Custody processing and technology to truly leverage our network, gaining significant competitive advantage, streamlined processing and enhanced technology.  He has been with Citi for 19 years, always in Operations Management. John is also chair of the ISSA Corporate Actions Working Group

Chris Schaefer
Senior Associate
CityIQ Ltd

Chris has over 30 years experience in Financial Services and International Banking. Working for both international high volume retail operations and high net worth wealth investment providers, his roles have included: a senior Executive in the Fund Management Industry; a Strategic Planning manager for an International Bank; a Board member of an International Fund Management company covering retail products and a start-up Outsourcing Company that offered Shareholder Services, Investment Accounting and IT solutions for both retail and institutional products. Chris has also had numerous roles with responsibility for both administration and technology departments, including interim management of both business and IT units.

Arnaud Delestienne
Arnaud Delestienne
Head of Core Product Management

Arnaud is Head of Core Product Management with additional responsibilities for Pricing and Business Consulting teams. He started his career at Clearstream in 1997 and as Deputy Manager of Operations he was responsible for business as usual activities for securities services. He moved to International Network Management in 2005 to manage custodial relationships before becoming the team Manager, adding North and South American markets to the remit.

His contributions to the securities services industry include managing Clearstream’s Eurobonds custody infrastructure during the peak of the financial crisis and extensive input regarding the impact of emerging regulations. He has represented Clearstream in several industry committees including those of the International Organization for Standardisation and the Association of National Numbering Agencies.

He holds a degree in Finance from the University of Louvain-La-Neuve (Université Catholique de Louvain).

Arnaud Delestienne
Andy Callow
Senior Manager , Regulatory and Market Initiatives Global Capital Markets Group
Computershare Investor Services PLC

Andy joined NatWest Registrars (subsequently RBS Registrars , then Computershare ) in 1987. As Operations Manager within Corporate Actions he was closely involved in the major UK privatisations and played a leading role in the implementation of CREST Corporate Action software on RBS systems. Following the takeover of RBS Registrars by Computershare in 1998, Andy joined the Technology Services division and managed the IT Product Support and Bus iness Consultancy teams. After nine years working in Technology, he rejoined the business team as m anager of the Process Improvement Team, with the aim of developing efficiencies and delivering new high profile projects. He has been a major influence in m any key projects during his career including Euro conversion, dematerialisation and Euroclear Single Platform analysis, and has a broad knowledge across Computershare’s extensive product range. Andy joined the Global Capital Markets team in September 2008 and specialises in the following:

› TARGET2 - Securities (T 2 S)
› EU harmonisation
› Proxy initiatives
› Tax issues .

Adriana Tanasoiu
Chief Executive Officer of Depozitarul Central, the Central Securities Depository (CSD) of Romania

Executive Committee of the European Central Securities Depositories Association (ECSDA)

Chair ECSDA Working Group on Harmonization.

Adriana Tanasoiu is the Chief Executive Officer Depozitarul Central – Central Securities Depository of Romania Mrs. Adriana TANASOIU is the Chief Executive Officer of Depozitarul Central, the Central Securities Depository (CSD) of Romania. Mrs. TANASOIU has been involved in the Romanian capital market since the earliest days. She was part of the dedicated team that was set up by the Central Bank of Romania in order to establish the Bucharest Stock Exchange. Prior to joining Depozitarul Central, Adriana TANASOIU was Deputy General Manager of the Bucharest Stock Exchange and in this capacity she coordinated the trading and post-trading operations, as well as new products and services development and implementation. Mrs. TANASOIU coordinated the establishment of the CSD, its business and service functions in Romania. She coordinated the development of new services, deploying the best of breed of what is available internationally and led Depozitarul Central to be one of the most pro-active and client-oriented depositories in Eastern Europe. Mrs. TANASOIU is a member of the Executive Committee of the European Central Securities Depositories Association (ECSDA) and is chairing the ECSDA Working Group on Harmonization. She is a member of the pan-European settlement platform Target2 Securities (T2S) Advisory Group, of the T2S CSDs Steering Group and of the T2S Harmonization Working Group, and is chairing the TARGET2 Securities Romanian National User Group. Mrs. TANASOIU is a member of the Consultative Council of the Academy of Economic Studies of Bucharest since December 2012. During 2011-2013 she was a member of the Securities and Markets Stakeholders Group of the European Securities Markets Authority (ESMA).

Graham Ray
Graham Ray
Director, Global Product Management, Clearing, Custody & Cash
Deutsche Bank AG London

Graham Ray is based in London within Deutsche Bank’s Global Transaction Banking division in the Investor Services (IS) group. Graham is the Global Business Product Manager, responsible for strategic initiatives and business modeling in Europe pre and post T2S. Graham joined Deutsche Bank in January 2008, he has over 20 years of financial experience working at Northern Trust, Cantor Fitzgerald and Bank of America, where he has held regional and global responsibilities for post-trade services. Graham specializes in developing business related analysis in regard to securities trading and post-trading environments, providing product management leadership throughout the clearing & settlement, custody landscape.

Graham Ray
Manuel Feito
Director Head of Corporate Actions and EquityReach Operations
Euroclear Bank SA/NV

Manu Feito, Director, is Department Head of Corporate Actions within the Euroclear Bank Operations division. He is responsible for the service delivery of corporate actions across all type of financial instruments , with the exception of funds. He manages operational teams located in Belgium, Hong Kong and Poland. Manuel Feito is also involved in many initiatives aiming at improving the corporate actions processes for the clients and his own teams whether by increasing levels of straight-through-processing (STP), harmonising operating rules and market practices, which all increase processing efficiencies and reduce risks. Earlier in his career, Manuel Feito performed a variety of roles in Euroclear in operations, banking, commercial, risk, financial and credit. Manuel Feito joined Euroclear in 1988 and had his first job in the cash operations department.

Graham Ray
Edwin De Pauw
Head of Product Management Europe
Euroclear SA/ NV Brussels

Edwin De Pauw, Director, is Head of Product Management for the Euroclear central securities depositories (CSDs) and for Euroclear group services. In this capacity, he is driving new product development and defining the overall portfolio of services for Euroclear group clients. Moreover, he is responsible for the strategic positioning of Euroclear in a T2S environment, as well as ensuring Euroclear’s technical readiness for T2S. Mr. De Pauw has been actively involved in the harmonisation and standardisation of market practices in Euroclear’s seven domestic CSD markets, as well as across Europe. He serves as a member of the Corporate Actions and General Meetings Joint Working Groups along with representatives of various firms active in the capital markets, and various banking and financial associations. Earlier in his career, Mr. De Pauw headed up the Fixed Income Product Management and New Issues department at Euroclear Bank, where he was responsible for overseeing the acceptance of new issues, the allocation of ISIN codes and the maintenance of securities reference data. Mr. De Pauw joined Euroclear in 1995 for a senior position in the Audit department. Amongst other projects, he managed Audit’s input on Euroclear’s preparations for the introduction of the euro.

Colin Webb
Colin Webb
Senior Manager, Corporate Actions
Fidelity Worldwide Investment

Colin Webb is the Senior Manager responsible for Corporate Actions at Fidelity Worldwide Investment.

Fidelity moved to SWIFT Messaging for Corporate Actions in 2011. Before joining Fidelity in 2001, Colin had worked in Operations groups at both a Global Custodian and an Investment Manager.

Colin is a member of the Investment Management Forum which seeks to work with SWIFT to gain a stronger influence for Investment Managers in shaping the development of the industry

Elizabeth Lumley
Special Projects Editor

Elizabeth Lumley is a global specialist commentator on services, regulations, risk, data and technology in investment, retail, and global transactional banking. She is an internationally recognised reporter, tweeter, blogger and broadcast journalist. Elizabeth Lumley is currently special projects editor at financial services newswire Finextra, based in London, where she is responsible for all the multi-media output.

Janet Du Chenne
Managing Editor
Global Custodian

Janet is an experienced journalist working within the business-to-business trade press sector, with experience of the securities services industry spanning several years. She is currently Managing Editor of Global Custodian magazine, the global securities services industry magazine. Prior to joining Global Custodian, Janet worked in other magazine titles in the capital markets space, including those covering pensions and investments. She hails from South Africa and is a journalist by training.

Russell Pixton
Executive Director, Asset Servicing
Goldman Sachs

Russell Pixton joined Goldman Sachs in 2007 and is an Executive Director in the Asset Servicing Product Development Team. During his 13 year tenure in the industry he has held a number of processing and management based roles covering a variety of product lines. His current responsibilities include development and execution of Goldman Sachs strategic change management programs and engagement with Industry change initiatives. Russell is an active member of a number of prominent Asset Servicing Industry Forums including the Corporate Actions Joint Working Group, UK Market Implementation Group, Stock Events Working Party and the UK Custody Forum, which help promote and drive Asset Servicing standardisation across Europe.

Christine Cartwright
Senior Product Manager, Global Custody
HSBC Securities Services

Christine joined HSBC in 2005 as Head of Global Custody (UK) Corporate Actions, a position held for 8 years prior to recently taking up a role as Senior Product Manager in Global Custody Product based in London. She has over 30 years industry experience. Prior to joining HSBC she worked for a number of large financial institutions including Third Party Administrators and Investment Management companies, where she managed a variety of operational teams covering securities and cash settlements, asset servicing ,Tax, portfolio valuations, financial accounting and client services.

Stuart Warner
Global Head, Asset Services, Markets Operations HSBC Bank Plc

Stuart Warner is the Global Head of Asset Services for Markets at HSBC. Stuart has 18 years Asset Servicing experience having previously worked for both a leading Custodian and several large Investment Banks. Stuart's experience covers both operations and change roles which range from the day to day processing and management of Corporate Actions and Dividends through to delivering automation as part of strategic change programmes. Stuart joined HSBC in 2009 to lead their London Asset Services department and more recently took on global responsibility for all Asset Servicing activity supporting the Markets business.

Adam Stern
Adam Stern
Managing Director
Ibacas Consultancy Limited

Adam Stern has been involved in Asset Services since processing his first dividend payment in 1988. Prior to founding Ibacas in 2002, Adam performed a number of Asset Services related roles, from processing, to Ops Management, to Change Management, in both Custody and Investment Banking environments for Citi, Morgan Stanley and ABN Amro.

Since forming Ibacas, Adam has focused on market level initiatives such as ISO standards, Proxy Voting initiative and issuer standardisation. In addition, he has formed excellent relationships with all the major data and software vendors, depositories and industry bodies.

An in depth understanding of Asset Services Operations, upstream and downstream processes, regulatory initiatives, technology improvements and market trends, has allowed Adam to work with many clients to assist with defining their short, medium and long term Asset Services strategies and help them to build the associated business cases to secure funding and buy in across our clients’ organisations.

In addition, Adam has led a number of research initiatives such as comparing the levels of process optimisation of Asset Services across the market; methods for measuring the monetary value of Operational Risk in Asset Services; and the benefits and pitfalls of outsourcing Asset Services Operations functions.

Nat Sey
Head of European Product Management
Interactive Data

Nat Sey is responsible for product management and new product development for Interactive Data’s European Pricing and Reference Data Business. In this position Nat is accountable for Interactive Data’s next generation of reference data services in EMEA. During his tenure at Interactive Data, Nat has held a wide range of roles including Head of Strategic Alliances - EMEA, General Manager for Interactive Data Managed Solutions and also leading Interactive Data’s European Reference Data business. Nat initiated the organisation's ISO 15022 corporate actions implementation and connection to the SWIFT Network. He is responsible for ensuring that the organisation's product delivery capabilities are in tune with the market's technology and standards requirements, and is an enthusiastic supporter of industry standards.  Nat participates in industry groups such as the Market Data Provider User Group and the FISD (Financial Information Services Division of the SIIA) Previously, Nat has held a variety of roles within the securities industry, including working within a registrars' department for a FTSE100 company and managing customer service and implementation teams.

Jon Burrows
Executive Director
JP Morgan

Details Forthcoming

PJ Di Giammarino
JWG-IT Group

Former COO IT at Barclays Capital, PJ is the founder and CEO of JWG – a think-tank recognised by regulators, financial institutions and technology firms as the independent analyst to help determine how the right regulations can be implemented in the right way. He works with executives in top financial institutions, and with their regulators and suppliers, to bring practical insights into the implementation global regulatory reform. Prior to starting his own company in 2006, he spent 14 years providing IT strategy and implementation services with McKinsey, Booz Allen & Hamilton and AT Kearney. He is a frequent author and public speaker on topics including EU regulation and financial services infrastructure. He has served as a Wholesale Banking Technology Innovation Award judge for the Financial Times’ The Banker magazine and the Financial News Awards for IT excellence.

Matt Ford
EMEA Head of Corporate Actions Operations
Morgan Stanley

Matt Ford, is the EMEA Head of Corporate Actions Operations at Morgan Stanley. Assuming this role in late 2012, Matt now leads a team of approximately 120 people across 3 locations responsible for supporting all aspects of corporate actions on behalf of prime brokerage and various internal clients. Matt joined Morgan Stanley in July 2000 beginning his financial services operations career as an analyst working on Equity and Fixed Income new issuance. Since that time Matt continued his work on the private side of operations taking on roles in Corporate Loan Operations where Matt led teams in primary origination, secondary trading, servicing and documentation. Matt was also responsible for setting up Loan Operations teams in Budapest and Baltimore between 2008 and 2012.

Thorsten Gommel
Partner, Financial Services Consulting, PricewaterhouseCoopers AG Frankfurt

Thorsten Gommel is a partner at PwC in Frankfurt and responsible for asset servicing clients across EMEA. He has 15 years of experience in consulting to the securities industry, from institutional investors and asset managers to broker-dealers and asset servicing providers, including global custodians, transaction banks and market infrastructures. His main area of expertise lies at the intersection between regulatory change and business strategy in the asset servicing industry. He also chairs the Collateral Leadership Board, a global peer-to-peer think tanks of collateral management, optimisation and trading specialists of major buy- and sell-side institutions.

Christine Strandberg
Product Manager
Skandinaviska Enskilda Banken (SEB)

Christine is a product manager at SEB, based in Stockholm, Sweden. She is responsible for SEB’s Sub-Custody Asset Servicing offer and SEB’s custody-related SWIFT messaging. She has worked for SEB since 2000, in the roles of systems manager (2000-2007) and product manager (from 2007).

Christine is a member of the Corporate Actions Joint Working Group, the T2S Corporate Actions Sub-Group and the T2S Cross-Border Market Practices Sub-Group. She is the national coordinator of the Swedish Market Implementation Group for Giovannini Barrier 3 and the chair of the Swedish SWIFT NMG’s Securities Committee. She is also the convenor of the Swedish National Market Practice Group, the Swedish representative for Corporate Actions to the Securities Market Practice Group (SMPG), co-chair of the SMPG Corporate Actions Working Group and an SMPG EMEA Regional Director.

Alan Jones
Dominique Tanner
Head of Business Development
Executive Director
SIX Financial Information

Dominique Tanner has more than 20 years of industry experience working for SIX Financial Information. Having held positions in Product Management and Business Development in London and Zurich, Dominique has been instrumental in the design and development process of new products and services. Before joining SIX Financial Information, Dominique worked as a Software Engineering Consultant for a Swiss based software and consulting company and spent the earlier part of his career at Credit Suisse. Dominique holds a master’s degree in Business IT from University of Zurich.

Alan Jones
Alan Jones
Senior Product Manager
SmartStream Technologies

Alan joined SmartStream in 2002 as a Business Analyst specialising in Corporate Actions, bringing with him 12 years’ experience within the Financial Services Industry. Prior to joining SmartStream, Alan headed up the Corporate Actions, Income Processing and Tax departments for American Express Bank where he managed several significant projects dealing with the inception of new tax rules, implementation of new systems, procedures and business transformation initiatives. Since joining SmartStream, Alan has played a major role in most TLM Corporate Actions implementation projects, working closely with clients to ensure that best results are achieved. As one of the main driving forces behind the evolution of TLM Corporate Actions onto the full TLM platform, he is now part of the Strategy and Product Management team and is responsible for the TLM Corporate Actions solution.

Alan Jones
Kevin Wooldridge
Principal Consultant
Standard Logic

Kevin Wooldridge has been a securities industry professional for twenty years, and for most of that time he’s been banging the drum for standards in the post-trade arena. As part of the team to launch the CREST system, and then as Head of Standards for Euroclear, Kevin was heavily involved in the growth and implementation of ISO 15022 and ISO 20022, taking a leading role in the Securities Market Practice Group and the ISO 20022 Registration Management Group along the way. Latterly, Kevin has worked on a number of projects providing advice to market infrastructures on ISO 20022 developments, as well as providing asset servicing and settlement consultancy services to more local UK market players.

Kevin is convenor of the ISO 20022 Securities Standards Evaluation Group, the registration body responsible for the evaluation and approval of new ISO 20022 messages, and their maintenance.

Paul Phillips
Paul Phillips
Head of Strategic Business Development – EMEA

Paul Phillips is a 20-year corporate actions industry veteran beginning his career at The Chemical Bank before taking on senior roles at Salomon Smith Barney and ABN AMRO in London. For the past decade, Mr. Phillips has focused entirely on software and has helped develop, sell and successfully implement solutions to automate the corporate actions processing lifecycle across three continents as well as being a regular speaker on the conference circuit and an occasional contributor to industry journals. Today Mr. Phillips is focused on establishing SunGard’s XSP corporate actions offering as the de-facto straight-through processing solution for processing corporate actions globally.

Olivier Connan
Jacques Littré
Lead Business Analyst, Standards

Within the SWIFT Standards department, Jacques Littré is responsible for the development and maintenance of the Asset Servicing Standards both for ISO 15022 and ISO 20022. In this responsibility and for the last six years, Jacques is the chair of the Corporate Action maintenance working group at SWIFT and facilitator of the Corporate Action group for the SMPG (Securities Market Practice Group). Jacques joined the SWIFT Standards dept. at the end of the 90’s to contribute to the early definition and specifications of the methodology and tools to support the development of the new ISO 20022 XML Messaging Standards and was then responsible for the population and management of the SWIFTStandards Financial Dictionary as member of the Registration Authority. In 2001, Jacques contributed to the development of the new ISO 20022 Standards as co-chairman of the ISO TC68 SC4 WG10 Repository sub-group. Prior to joining SWIFT, Jacques has held various positions as project leader in the aeronautical, space and telecommunications industries, namely at EUROCONTROL, TRACTEBEL-Suez s.a. where he has managed communication software development projects for the European Space Agency (ESA). Jacques started his career as a Standards specialist for the promotion of ISO OSI (Open System Interconnection) protocols and has worked as guest researcher at the NIST (National Institute for Standards and Technology, Virginia) in the U.S. and also as protocol testing developer at the National Computer Center (NCC) in the U.K. Jacques is graduated from the University of Louvain as polytechnician (Electrical Chartered Engineer) specialized in telecommunications and from the Solvay business school with a post-graduate-level certificate in "Management of Financial Transactions Services".

Olivier Connan
John Turner

Mr. Turner is the CEO of XBRL, responsible for enhancing XBRL’s specifications for defining, publishing, exchanging and consuming financial performance information. Mr. Turner has previously acted as the Chair of the XSB, the XBRL peak standards-making body. He spent six years as the CEO of CoreFiling, a leading XBRL vendor, and prior to that led the XBRL team at KPMG International. He’s also well known as the leader of the first Regulatory Project to utilize the XBRL standard – launched in 2001 at the Australian Prudential Regulation Authority. Most recently he has been working as a consultant helping a wide range of software and service firms with strategy and product design.



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